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'Tis the Season...

11/22/2023

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By: Kathy Kent Toney, CEO & Founder at Kent Business Solutions
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Image by wayhomestudio on freepik

Well, it's back to the office after a nice, long weekend. And if you're anything like the guy in this photo, a lot of you tried hard to resist all the wonderful food that laid before our eyes! 'Tis the season, right?

Not only is it nice to get a break, as a business owner, I enjoy one little benefit of holidays--not having to come up with a full-length newsletter or blog! 😊 Although I love doing it, sometimes it nice to get that time back so I can do other things.

But I didn't want to miss the opportunity to say this: I hope you had a wonderful Thanksgiving with family and/or friends, and that you have a great week ahead of you!

And if it's been awhile since we chatted, I would love to hop on a Zoom or phone call!

If you'd like to do that, click the link below to get a time on our calendars.
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Master the Art of Sales Lead Capture

11/17/2023

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By:  Kathy Kent Toney, CEO & Founder of Kent Business Solutions
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Image by macrovector on Freepik

6In today's ever-changing business landscape, capturing promising leads poses a challenge for business leaders. Mastering the art of lead capture is not just important but crucial for sustained success.

Let's delve into four essential pivotal strategies in transforming lead acquisition into a game-changing endeavor. Integrating these strategies is akin to adding jet fuel to your business pursuits!

1. Content Excellence: The Cornerstone of Lead Generation

Quality content emerges as the linchpin in the lead generation game. Whether crafting captivating blog posts, engaging videos, or informative guides, the key to capturing audiences is delivering substantial value. Content should address pain points, spark curiosity, and entice visitors to linger and explore further.

2. Social Media: A Hub for Meaningful Connections

Social media is more than a digital hangout—it's where magic unfolds. Leveraging these platforms involves creating connections, building communities, and fostering meaningful conversations. Genuine connections forged through social media are the catalysts that capture attention, seal deals, and promote enduring engagement.

3. SEO Mastery: Elevating Online Visibility

Climbing the ladder of online visibility requires mastery in Search Engine Optimization (SEO). This secret sauce involves strategically including keywords, creating top-notch content, and witnessing your brand ascend in search rankings. Understanding audience search intent and tailoring content positions your brand prominently among search results.
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4. Effective CTAs: Steering Audience Action

Compelling Calls-to-Action (CTAs) are the trump card in guiding audience engagement. These strategically placed prompts initiate visitors seamlessly through their journey with your brand. Whether it's 'Subscribe Now,' 'Learn More,' or 'Get Started,' persuasive language convinces visitors to click and take desired actions.

5. The Magic of Lead Magnets: Valuable Offerings for Information

Entice your audience with an irresistible lead magnet! Offer a free eBook, a resourceful toolkit, or an engaging webinar that provides substantial value, encouraging your audience to willingly share their information.  

6. Strategic Utilization of CRM: Streamlining Lead Management

At the heart of effective lead management lies a robust Customer Relationship Management (CRM) system—not just a tool but the conductor orchestrating your marketing efforts. CRM consolidates customer data and transforms scattered leads into actionable insights. As the linchpin that unifies various strategies, CRM facilitates lead nurturing and establishing long-lasting customer relationships. Integrating CRM into your lead capture strategies ensures cohesive interactions and streamlined customer journeys.

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Speaking of CRMs, are you looking to improve your current one? If so, download my FREE 5-Step CRM Guide to unlock your CRM's potential. It's an easy-to-follow, one-page roadmap to help ensure CRM success.

​Click the button below to get started!
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Click the button below to download your FREE 5-Step CRM Guide
5-Step CRM Guide


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How to Maximize Your Business Innovation Efforts

11/10/2023

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By: Kathy Kent Toney, CEO & Founder of Kent Business Solutions
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Image by creativeart on Freepik


Many companies' innovation efforts often fail to thrive amidst superior competitive offerings in today's competitive marketplace.

If this sounds familiar, here are seven tips to help your organization to become more innovative.

1. Choose and Commit to an Innovation Path

There are three types of innovation: Product, Process, and Business Model. "Process" is the least sexy of the three but is the easiest to tackle first and can reap great dividends. It can range from updating a cumbersome sales process to revamping your assembly line. Such improvements can immediately capture benefits in speed-to-market and increased profitability. Here's a great article that explains these concepts in greater detail.

2. Plan for Innovation

As we all know, unless you plan to do something, it most likely won't happen. Think about including targets for new products and services in your business plan. Make innovation a part of everyone's yearly goals.
It's well-known that if you don't measure it, it most likely won't happen.

3. Mobilize Your Employees

Try the following ideas to spark innovation with your most valued resource!

Be Approachable & Accessible

For your employees to be genuinely innovative, senior leaders and managers must regularly interact with their teams. Being approachable and accessible makes all the difference in the world.

Inspire your Employees to Dream

What does innovation look like to your employees? Inspire a culture of openness to new ideas.

Make Innovation the Norm

Take it one step further—let workers know how much you value their ideas. Make innovation a part of your company values. Talk it up during staff get-togethers. Hold regular ideation sessions.

Reward Innovative Ideas

Take it up one more notch--reward, not just recognize, employees for innovative ideas.

Allow for More Margin

One great way to reward employees who deserve their own category is by allowing more time for creative thinking.

4. Gather Feedback from Your Customers

There are many ways to do this. Here are a few tips:
  • Listen to customer complaints, interview/survey them, run a contest for new product ideas, or monitor social media posts.
  • Consolidate feedback as a basis for your innovation efforts.
  • Most importantly, act on what you discover!

5. Collaborate

Is there another company you can collaborate with that provides excellent synergy? You can go where you can't go alone through such a partnership. It's essential, however, to have a similar philosophy to go along with different skills.

6. Minimize or Maximize

If something is a standard in the industry, try minimizing or maximizing it. Starbucks maximized price and customer experience. Southwest minimized standard offerings, like serving meals. At the same time, they maximized customer service.

It is better to be different than to be better.

7. Bring in Outside Help

If your company needs increased bandwidth, contract with someone for identified projects, or if you need help to determine where to start, think about bringing someone in who is skilled in innovation consulting.

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What innovation efforts have worked for you? I'd love to hear what has helped your company to be more innovative! Or, if you're currently experiencing problems in this area, I'd love to brainstorm some ideas of where you could improve your profitability and increase innovation.

Click the button below to schedule a time, and we'll get something on the calendar!


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Leadership Lessons from the Best Boss I Ever Had

11/3/2023

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By: Kathy Kent Toney, CEO & Founder of Kent Business Solutions
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Image by freepik

With things rapidly changing in the world, business leaders often have too many irons in the fire, and sometimes, leadership development takes a backseat for them.

That's why I really like leadership quotes. They are a bite-size lesson in practical leadership principles that can help sharpen our saws, even during the busiest times.

Here are a few that caught my eye recently. I've wrapped them around an experience I had early in my leadership journey to further illustrate their power.


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A good objective of leadership is to help those who are doing poorly to do well and help those who are doing well to do even better.  -Jim Rohn

At one large company I worked for, I had been in my position for a while and had accomplished great things, but I didn't see any possibilities for challenging work on the horizon. I was performing at a lower level than I could because I was bored with the status quo.

That's when the best boss I ever had stepped in. He presented me with the idea of running a Voice of the Customer process team for the whole company, and I accepted his offer. This new role instantly energized me, and through the process, I gained additional skills that were key to launching my consulting firm after I left the company.


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A leader takes people where they would never go on their own. - Hans Finzel

My boss instinctively knew I would not volunteer for such a role because I lacked confidence in my ability to lead during that career phase. Offering this role signified that he was confident in my ability to excel, which paved the way to my success.


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Leaders instill in their people a hope for success and a belief in themselves. Positive leaders empower people to accomplish their goals.  -Unknown

Not only did offering the role boost my confidence, he consistently encouraged me that I was doing a great job. His belief empowered me to lead with excellence. Not only that, the experience I gained gave me the skills to launch my own business later on down the line.

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If your actions inspire others to dream more, learn more, do more, and become more, you are a leader. John Quincy Adams

My boss demonstrated this truth by living out these principles. His consistent encouragement, wisdom, and coaching in my new role were life-changing. 

You never know how actions like this can change an employee's life trajectory! As leaders, if we can do the same with those who follow our lead, we will have led well.

Speaking of leading well, if you haven't subscribed to my LinkedIn Newsletter, Leading Well, I'd love for you to jump on the bandwagon! Click on the button below to subscribe.
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